iPhone models from iPhone 6/6s to iPhone XS/XS Max/XR, iPhone X, iPhone 8/8 Plus, iPhone 7/7 Plus.
When using iTunes to transfer data from your iPhone, you may encounter the error "iTunes Could Not Connect to This iPhone" due to various reasons such as an error occurred (0xe8000015), an invalid response received, or other issues. This article provides potential solutions to resolve this problem, allowing you to successfully transfer data between your iPhone and computer using iTunes.
If you're experiencing the "iTunes could not connect to this iPad" issue, you can try applying the tips below to resolve the problem.
If the iTunes error persists, consider using a free software for iOS data transfer and file backup, as mentioned in Part 2, to help transfer data to or from your iPhone.
When experiencing an unknown error or "0xE" error with iTunes on Mac or PC, the issue typically indicates that iTunes is unable to recognize your connected iPhone. To troubleshoot, follow a series of steps, reconnecting your iPhone after each step before attempting more complex solutions.
Simple tips that you should try first:
If the tips above don't help to solve the iTunes could not connect to this iPhone (0xe8000015) problem, try resetting the iPhone, checking the USB port, updating iTunes, or erasing all content and settings on the iPhone. If none of these methods work, you may need to contact Apple Support or visit an Apple Store for further assistance.
For Mac users:
Step 1: Press and hold the Option key, and go to Apple > System Information or System Report.
Step 2: Under Hardware, choose USB.
Step 3: If your iPhone is visible under the USB Device Tree, removing third-party security software from your Mac should resolve the issue. However, if it's not listed, you may need to contact Apple for further assistance.
For PC users:
You need to reinstall the Apple Mobile Device USB driver, and the steps to do this vary depending on where you downloaded iTunes, either from the Microsoft Store or directly from Apple.
If you downloaded iTunes from the Microsoft store:
Step 1: Disconnect your iPhone from your PC.
Step 2: To reconnect your iPhone to your computer, simply plug it back into the computer using a USB cable. If iTunes opens automatically, you can close it. This will allow your iPhone to re-establish its connection with your computer, enabling you to sync your data, update your iPhone, or perform other tasks that require a connection between the two devices.
Step 3: Right-click the Start button and select Device Manager.
Step 4: Find and expand the Portable Devices option.
Step 5: To update the iPhone driver on your computer, right-click on the iPhone name in the list of devices and select the "Update driver" option. This will initiate the driver update process.
Step 6: Choose Search automatically for updated driver software.
Step 7: After updating the driver, go to Settings > Update & Security > Windows Update and verify that there are no other available updates.
Step 8: Run iTunes and see if the issue of iTunes not connecting to the iPhone still persists.
If you downloaded iTunes from Apple:
Step 1: Disconnect your iPhone from your PC.
Step 2: To reconnect your iPhone to your computer, simply plug the iPhone into the computer using the provided cable. If iTunes opens automatically, close it. This will allow you to start the process of syncing or restoring your iPhone.
Step 3: To open the Run command, press the key combination Windows + R.
Step 4: Then enter the following string and click OK.
%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
Step 5: Right-click the usbaapl64.inf or usbaapl.inf file and choose Install, making sure the filename extension is .inf.
Step 6: Disconnect your iPhone from your PC and restart your computer.
Step 7: Reconnect your iPhone to your PC and run iTunes.
If iTunes could not connect to your iPhone due to an invalid response received from your iPhone, you can try the following tips to fix the issue.
If you encounter the error message "iTunes could not connect to this iPhone because an error occurred while reading from the device", try the following tips to troubleshoot the issue.
You don't have to use iTunes to back up your iPhone, transfer data, or sync files. Qiling MobiMover Free, an iTunes alternative, allows you to transfer data between an iOS device and a computer, or between two iOS devices, without any cost or limitations. With MobiMover installed on your Mac or PC, you can easily manage and transfer your iPhone content.
Photos: Camera Roll, Photo Library, Photo Stream, Photo Videos
Videos: Movies, TV shows, Music Videos
Audios: Music, Ringtones, Voice Memos, Audiobooks, Playlists
Others: Contacts, Notes, Messages, Voice Mails, Books, and Safari Bookmarks
To back up your iPhone to a computer without using iTunes, follow these steps. If you need to transfer files from computer to iPhone or sync data from one iPhone to another, you can refer to the full guide of Qiling MobiMover Free. The steps to back up your iPhone to a computer without using iTunes are: (insert steps here).
Step 1.Connect your iPhone to your Windows computer with a USB cable, then select the "Backup Manager" from the left panel and choose "Backup" to proceed.
Step 2.To back up all files from iPhone to computer, select the box next to "Select All" to choose all files, set the destination on the computer where the backup will be stored, and then click on "One-Click Backup" to initiate the backup process.
Step 3.MobiMover will start immediately to back up iPhone files to your computer without requiring iTunes, and will wait patiently until the process finishes.