Why Is My Apple lD Locked or Disabled? Here Is How to Fix It
When using an iPhone, some users may encounter error messages such as "Your Apple ID has been disabled" or "Your account has been disabled in the App Store and iTunes". This prevents them from accessing Apple ID-related services, like cloud-based services, or installing new apps from the App Store.
If your Apple ID account is disabled, it's likely due to a security reason, such as a suspicious login attempt or a failed password reset. To fix it, you'll need to contact Apple Support directly, as they can verify your identity and lift the restriction.
Part 1. Why Is My Apple ID Disabled
When your Apple ID is disabled, you will get a notification, which will be slightly different based on the actual situation. The messages can be any of the below.
- This Apple ID has been disabled for security reasons
- Your account was disabled for security reasons. This can happen when the account is compromised or when there are suspicious login attempts.
- This Apple ID has been locked for security reasons
- Your account has been disabled in the App Store and iTunes, likely due to a violation of Apple's guidelines or terms of service. This means you won't be able to make purchases, download apps, or access other features until the issue is resolved.
Apple disables your Apple account or Apple ID out of consideration for your account security, which may cause error messages to appear.
- If you're seeing this message, it's likely that you or someone else has entered your Apple ID password or other account information incorrectly too many times. This can happen if you're trying to access your account from a device or browser that's not recognized by Apple, or if someone else is trying to guess your password.
- Apple has a feature called "Find My" that allows you to locate your Apple device on a map, remotely lock or erase it, and display a message on the lock screen. If you haven't used your Apple ID for a long time, it's possible that the Find My feature is still enabled on your device.
- If you have unpaid or disputed payments in the App Store or iTunes, you can resolve the issue by contacting the App Store support team through the "Report a Problem" feature on your device. To do this, go to the App Store, tap your profile icon, and then tap "Purchase History".
Your Apple ID may be disabled due to various reasons, but once these issues are resolved, your account should return to normal.
Part 2. How to Fix "My Apple ID is Disabled"
When your Apple ID is disabled, you can try to recover it by going to the Apple ID account page, then click "Forgot Apple ID or password" and follow the on-screen instructions. If you're unable to recover your Apple ID, you can contact Apple Support for help. You can also try resetting your password using the "Reset Password" feature on the Apple ID account page.
Method 1. Reset Your Apple ID Password at iforgot.apple.com
If your Apple ID is locked, you can try resetting your password to unlock your account. To do this, follow the steps to reset your password, which may be suggested to you in a popup message by Apple. This can help resolve the issue and regain access to your account.
Step 1. Go to the site iforgot.apple.com from a browser on a desktop or iPhone.
Step 2. Enter your Apple ID, followed by the verification code, and click "Continue" to proceed.
Step 3. Enter the phone number associated with your Apple ID, then click "Continue."
Step 4. On your Apple device, a popup will appear with the option to "Reset Password." Tap "Allow" and enter your device password, then input a new password and confirm it to complete the password reset process.
After resetting your Apple ID, it will return to normal, and you'll be able to access all Apple ID-associated services without any limitations.
Method 2. Reset Apple ID Using a Recovery Key
If you have generated a recovery key before your Apple account is disabled, you can use it to reset your Apple ID password. This method requires you to remember your recovery key and have access to a trusted device. The recovery key can only be used if you had generated it before your account was disabled, and it is an alternative to the other methods of resetting your Apple ID password.
Method 3. Contact Apple Support
You may encounter errors while trying to reset your Apple ID, such as the message "Your request could not be completed because of an error. Try again later." If you're not in a rush, you can reach out to Apple Support for assistance in unlocking your Apple ID.
Method 4. Unlock Apple ID with Qiling MobiUnlock
If your iPhone is disabled and you need to use it with an Apple ID, you can try using an Apple ID unlocking tool to remove the existing ID and then sign in with a new one. This way, you can complete the task at hand.
Qiling MobiUnlock is an iOS unlocking tool that helps solve various iPhone or iPad issues, including removing Apple ID with device password, removing activation lock without Apple ID, and unlocking a locked iPhone by removing device passwords.
If you've forgotten your Screen Time password, you can use Qiling MobiUnlock to bypass it and set a new one. Additionally, if you've forgotten your iPhone backup password, you can use MobiUnlock to turn off iTunes backup encryption without a password. This allows you to access and manage your backups without the need for the forgotten password.
To remove a disabled Apple ID from your iPhone or iPad, follow these steps: first, go to Settings, then tap on [your name] at the top, followed by "Sign Out". Next, tap on "Sign Out" again to confirm.
Note: Before proceeding with thesesteps, make sure you can unlock your device to trust this computer.
Step 1. Start Qiling MobiUnlock on your PC, then connect your iPhone to the PC with a USB cable. Next, choose "Unlock Apple ID" to continue the process.
Step 2. Qiling MobiUnlock will recognize your iPhone. Click "Start" to proceed.
Step 3. To unlock your device, you will see a popup with important information. Please carefully read and understand the details to avoid losing any data. Then, enter the code "777777" in the provided box and click the "Unlock" button to proceed.
Step 4. MobiUnlock will download the firmware for your iPhone. After the firmware is ready, click "Unlock Now" to remove the Apple ID from your iPhone.
Step 5. Once the process is complete, you can access your iPhone and sign in with your new Apple ID.
Before you proceed, you should be aware that the process will remove data on your iPhone. To avoid losing your data, you can back up your iPhone to your PC using either iTunes or Qiling MobiMover, and then restore it after the process is complete. This will ensure that your important files and information are preserved.
Part 3. How to Fix "Your account has been disabled in the App Store and iTunes"
To resolve the issue of a disabled account in the App Store and iTunes, you should address any unpaid or disputed payments by adding or updating your payment information, which is a different solution than the one for a disabled Apple ID.
Add or Update Your Payment Method
Billing problems and disputed charges are common reasons for an Apple ID to be disabled in the App Store or iTunes, but resolving the issue will usually resolve the status.
Step 1. Go to "Setting" on your iPhone.
Step 2. Tap "Apple ID" and select "Payment & Shipping."
Step 3. You can either update your current payment method or add a new one by tapping "Add Payment Method".
This will probably fix your Apple ID and remove the error notice. If the error remains, you need to contact Apple Support to help you.
FAQ About Apple Account Is Disabled
1. What will happen if my Apple ID is locked or disabled?
When an Apple account is disabled, you can't sign in to any Apple device or access iCloud services, including iCloud Drive, iCloud Photos, iCloud Backup, and more. This means you won't be able to access your contacts, calendar, reminders, and other data that's stored in iCloud.
2. Can I install new appsfrom App Store if I get the message "Your account has been disabled in the App Store and iTunes"?
Once your Apple ID is disabled in the App Store and iTunes, you can't install or update any app, access purchased items, or your iCloud account. Check for any payment issues and resolve them or contact Apple Support for assistance.
3. What are the credentials required to reset my Apple ID Password?
To recover your credentials, you'll need access to one of the following:
1. Your primary email associated with your AppleID
2. To ensure you can recover your AppleID account, you should configure at least one secondary or recovery email address associated with your AppleID account. This email address will be used by Apple to send you account recovery information, such as password reset instructions, if you forget your password or need to reset your account information.
3. To add a trusted phone number to your Apple ID, go to the Apple ID account page, sign in, click on "Account", then "Edit" next to "Security", and finally click on "Add a trusted phone number". You can also add a trusted phone number from your iPhone or iPad by going to Settings, then your Apple ID, and following the prompts.
The Conclusion
Here we have provided solutions to both the issue "Apple ID is disabled" and "Your account has been disabled in the App Store and iTunes." Usually, resetting the Apple ID password and updating your billing information will help you fix them. If you can't reset the password and want to use a new Apple ID, you can try MobiUnlock.
Related Articles
- How to Remove Apple ID from iPad
- Locked Out of iPad? Learn How to Reset a Locked iPad Here!
- How to Factory Reset iPad mini/Pro If You Forgot Password
- How to Wipe an iPad Without Passcode in 4 Methods