How to Fix Surface Won't Turn On [100% Working Solutions🚩]
Microsoft Surface, a compact and high-performance convertible laptop, is a successful offering from Microsoft. However, users have reported issues with their Surface not turning on or waking up from sleep. Qiling will provide solutions to fix this problem.
- Tip
- This article provides solutions for Surface Pro issues such as a black screen, boot failure, or boot loops, and applies to all Surface models including Surface Pro, Surface Pro 2/3/4/5/6/7/X, Surface Book, Surface Book 2, Surface Laptop, and Surface Go.
System Solutions to Fix Surface Laptop Won't Turn On
Systemic causes such as BIOS problems, corrupted system disks, or outdated drivers are common reasons why Surface laptops won't turn on. To resolve these issues, users need to access the laptop's interface and fix the primary software-related causes. This includes addressing BIOS problems, replacing corrupted system disks, and updating outdated drivers. By resolving these systemic issues, users can successfully turn on their Surface Laptop.
- Fix 1. Fix Surface Boot Errors
- Fix 2. Rebuild MBR
- Fix 3. Perform System Restore
- Fix 4. Connect the Microsoft Technical Support
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Fix 1. Fix Surface Boot Errors
Boot Errors are among the most common reasons for a Surface laptop not booting up. However, fixing them can be tedious and involves identifying the errors and following complex online guides. Fortunately, there is a simpler way to fix Surface Boot Errors using Qiling Disk Master Professional, a utility software that automates the boot repair process with its boot repair feature.
The tool is a result of professional research and testing, designed to improve the product algorithm for the "Startup Repair" feature. It can resolve boot-up issues, such as black screens and error codes, in a single click.
Step 1. To create a bootable USB drive using Qiling Disk Master, simply connect the external drive/USB to your computer, navigate to the "Bootable Media" section within the Qiling Disk Master program, and then click on the "Create bootable media" option. This will initiate the process of creating a bootable USB drive.
Step 2. To create a bootable USB drive or CD/DVD, select a suitable storage media and click the "Create" button. Alternatively, you can burn the Windows ISO file onto the selected media.
Step 3. Connect a bootable drive to a new computer, boot from it by pressing F2/Del to enter the BIOS, set the drive as the boot disk, and exit the BIOS by pressing F10.
Step 4. Boot the computer again and enter the WinPE interface, then open Qiling Disk Master. From there, click "Boot Repair" under the "Toolkit" option.
Step 5: Select the system you want to repair and click "Repair."
Step 6. The system has been successfully repaired. Click "OK" to complete the boot repair process.
Fix 2. Rebuild MBR
The Master Boot Record (MBR) is crucial for booting into your PC, storing information on where the operating system is located. If the MBR is faulty on your Surface laptop, it may not turn on. Rebuilding MBR manually can be a time-consuming process, but using Qiling Partition Manager can quickly resolve the issue, making it possible to fix a non-turning Surface laptop.
Here's how:
Step 1. To manage your bootable media, download, install, and open Qiling Partition Manager on your PC. Once the software is open, navigate to the Bootable Media option in the left pane.
Step 2. Connect the USB, select Create a Bootable Media, and proceed.
Step 3. To boot into the Bootable USB drive, press F2 or Del while booting into your PC to enter the BIOS, then select the USB drive as the boot device. Qiling partition manager will start automatically.
Step 4. To rebuild the Master Boot Record (MBR) in Qiling Partition Manager, go to the Toolkit section in the application window and click the Rebuild MBR button. This action will overwrite the existing MBR with a new one, potentially resolving issues related to the boot process.
Step 5. Choose the disk and Windows version to rebuild the Master Boot Record (MBR) in one step, which will automatically proceed with the process.
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Fix 3. Perform System Restore
If you've recently installed a new peripheral device or software on your Surface laptop, or updated drivers for any device, it could be interfering with the boot process and files, preventing your laptop from starting. To resolve this issue, perform a System Restore to revert your Surface laptop to its previous state, which should resolve the problem and allow your laptop to turn on again.
Step 1. To restore Windows to a previous state, open the Start menu, search for "System Restore", and select the first option that appears. This will open the System Restore window, where you can choose a restore point and follow the prompts to complete the process.
Step 2. When Windows opens, click on "Open System Restore". You will then see the restore point that was automatically created.
Step 3. To restore your Surface laptop to a previous state, select the restore point, click next, and follow the onscreen instructions. Once the process is complete, restart your laptop for the changes to take effect.
Further Reading: Boot Manager Failed to Find OS Loader
Fix 4. Connect the Microsoft Technical Support
If the systemic fixes don't work, consider reaching out to Microsoft technical support for assistance. You can contact them through the Get Help app on your Surface laptop or visit an authorized Microsoft service center to have an expert resolve the issue.
Qiling offers comprehensive support on Microsoft Surface boot issues, with a team of experts available 24/7 to provide solutions using their robust and feature-rich utility software.
Qiling Premium Support & Serivce
You can also get a 1 for 1 service for fixing multiple boot issues on your current PC, including booting up, shutting down, and restarting problems, as well as issues with your computer freezing or crashing, and problems with your computer not turning on or not turning off.
- The infamous Windows error screen, known as the Blue Screen of Death (BSOD), has also been referred to as the Black Screen of Death, Green Screen, and even Red Screen, among other names.
- A cloned disk made from a dissimilar recovery process is unbootable on the original computer and also on a new PC. This is because the cloning process was not compatible with the original system's architecture.
- 0XC000000E, 0XC0000225, Inaccessible_boot_device, Operating System not found or missing, etc. These error codes are typically associated with Windows startup issues, such as the inability to boot or access the operating system.
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Non-System Solutions to Fix Microsoft Surface Won't Turn On
Temporary nonsystem issues behind a Microsoft Surface laptop not turning on can include a dead battery, a faulty power button, or a loose connection between the laptop and power source. These issues can be easily fixed by charging the battery, cleaning the power button, or checking the power cord and plug for any damage or loose connections. In some cases, a simple reset or restart of the laptop may also resolve the issue.
Note: If your Surface won't boot due to system issues, you can try using Qiling Disk Master for boot repair. This tool can help fix boot problems and get your Surface up and running again.
Fix 1. Charge the Surface Device
When a Surface device is on low charge or completely discharged, it may struggle to boot up. This is because booting up requires a significant amount of charge. To resolve this, simply put the device on charge for a while and see if it boots up successfully afterwards.
Fix 2. Check the Power Connection
If your Surface laptop won't turn on, check the power connection, ensuring the charger cable is securely inserted into the inlet and the plug is not loose. To verify the charger's functionality, try using it on another Surface laptop or vice versa.
Fix 3. Turn On Surface with Hotkey
If the default power-If your Surface laptop's power button isn't working, you can use the Surface hotkeys to turn it on. Press Windows+Shift+Ctrl+B keys together on your Surface-type keyboard, touch cover, or other keyboards to turn it on. Alternatively, if you're in tablet mode, press the Volume up and down keys three times in a row to wake up your Surface laptop.
Fix 4. Remove External Devices from Surface
If your Surface laptop is having trouble booting up, try disconnecting any external devices like USB drives, keyboards, or external mice to see if it boots up normally. This can help resolve the issue.
Fix 5. Leave your Surface Cool
If your Surface device suddenly shuts down due to overheating, let it cool down for a bit and then try restarting it. To prevent overheating in the future, keep an eye on your CPU and RAM usage while using the device, avoiding excessive usage that could lead to the system overheating.
Fix 6. Perform a Soft Reset
To soft reset your Surface laptop, press and hold the power button for 20 seconds, then release it when the Windows logo appears. This refreshes boot files and resolves minor issues.
To reboot your device, press and hold the volume up and power button simultaneously for 15 seconds, then release them when the screen turns black, and finally press the power button again after 20 seconds.
Conclusion
Microsoft Surface laptops are stellar devices with some easy-to-fix issues that sometimes arise. Using the methods listed, you should be able to fix the Surface laptop's issue of not turning on quickly. A feature-packed and easy-to-use software like the Qiling Partition Manager remains the easiest way to fix boot-related issues on the Surface laptop.
FAQs About Surface Won't Turn On
While we've provided comprehensive fixes for the Surface won't turn on issue, there may still be some unanswered questions. You can find the answers to those questions in this section.
1. What do I do if my Surface laptop won't turn on?
If your Surface laptop won't turn on, first check the power connection and ensure it's fully charged. If that's not the issue, try using the hotkeys to turn it on or perform a soft reset to resolve the problem.
2. How do you restart a Surface laptop with a black screen?
If your Surface laptop screen is black, you can try restarting it. To do this, press and hold the Power button on the top right side of the device until the screen turns off.
Step 1. Press and hold the power button for 20 seconds or until the Windows logo appears.
Step 2. Once the Window logo appears, release the power button.
3. Why is my laptop black and won't turn back on?
If your laptop screen is black and won't turn on, it could be due to several reasons, including a dead battery, a corrupted Master Boot Record (MBR), boot-related problems, external devices interfering with the system, or even overheating of the laptop itself.
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