How to Recover Norton Deleted Files (2 Ways)

Overview

Norton removed your files by wrong? Do you know how to recover files deleted by Norton security programs such as Norton 360 and Norton Internet Security? As we already know that the antivirus applications from Norton are very good at checking, scanning, and clearing computer security threats, usually we say viruses, trojans, and malware. However, they may sometimes overdo their jobs by deleting every file that is suspected without asking. The deleted files include essential documents, pictures, and some paid programs.

If you're experiencing frustration with Norton deleting files without asking, take a deep breath and try these two effective solutions to restore the removed files.

2 Solutions to Perform Norton Deleted Files Recovery

To recover deleted files from Norton, you can either restore them from Norton's "Security History Quarantine" Window or use data recovery software. This allows you to retrieve files that were previously deleted by Norton.

Solution 1. Recover Norton Deleted Files with Its Restore Function

Norton moves suspected security threats to the "Security History Quarantine" to isolate them from the rest of the operating system, where they can be reviewed and potentially restored to their original location.

• Start Norton, go to find "Advanced".
• To open the Security History window, click on "Quarantine" in the "Computer Protection" section.
• Now, you'll see all the quarantined files and programs, right-click on any one of them you want to recover.
• To resolve the issue, click on "Options" in the Threat Detected window, which will open the Threat Detected window. From there, click on "Restore and Exclude This File" to open the Quarantine Restore window.
• Select the "Exclude This Risk From Future Scans" checkbox, then click "Yes" to confirm. Wait for the Norton program to restore the wrongly deleted files to their previous location. 

If you can't find the removed files in the "Security History Quarantine" Window or if the above way fails, don't get discouraged and move to solution 2.

Solution 2. Recover Norton Deleted Files with a Data Recovery Tool 

If Norton's Security History Quarantine section is empty, it means all deleted files are permanently removed from the HDD, and a professional data recovery program like Qiling may be needed to retrieve them. Qiling is a hard drive recovery software that can recover files deleted by Norton antivirus programs, as well as other antivirus programs like Avast.

Deep Data Recovery can restore deleted files, not just those deleted by antivirus software, but also recover files from virus attacks, such as recovering files affected by a shortcut virus.

• Free Download
• Windows 11/10/8/7, 100% Secure

Step 1. Launch Deep Data Recovery. Select file types and click "Next" to start the recovery process.

Step 2. After using an antivirus program, select the disk drive where the lost files are located and click "Scan" to recover them.

Step 3. When the scan process finishes, all lost and deleted files on the selected drive will appear. You can locate the antivirus deleted items from the tree-view panel on the left, or use the "Filter" function to specify particular file formats, such as pictures, videos, emails, documents, etc. to narrow down the search.

Step 4. Double-click a file to preview it, then select the file(s) at once and click "Recover" to initiate the recovery process.

Extra Tip: How to Stop Norton from Deleting/Removing Files

To exclude a file, folder, or game from being deleted by Norton Antivirus or Norton Security, you can add it to Exclusions in settings. This can be done by going to the Norton product, clicking on Settings, then clicking on Exclusions, and finally adding the file, folder, or game you want to exclude.

• To remove the Norton Antivirus, log into your computer as an administrator, and launch the Norton Antivirus. From there, go to the 'Settings' or 'Preferences' menu, and select the 'Uninstall' or 'Remove' option.
• Click "START SCANNING YOUR DEVICE", tap on "EXCLUSIONS" or "LOW RISK".
• Add the path of the folder/files you want to prevent from the scanning of Norton under "ITEMS TO EXCLUDE".
• Click "Continue" and wait for the Antivirus scans your device.

If Norton deletes the files after these settings, you'll need to remove the already added files and re-add them to the exclusion list.

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